Assessment: Foundations for Effective Case Management
6 Hours

Know your customers! Assist them with goal setting! Help develop a good plan! Promote success! What do these things have in common? They all begin with a good assessment. And that's why we call assessment "the foundation for case management. Many people think of assessment as testing, but in reality, assessment is much more than giving tests. Assessment is all about getting to know your customers better. And it is also about helping them get to know themselves better too. In this eCourse, students will discuss the difference between formal and informal assessment, review the "5-W's" associated with a good assessment, understand how O-Net fits into the assessment process, explore the importance of "reasonable accommodations" during assessment, examine the many benefits and pitfalls of computerized tests, build knowledge and skills to enhance interviewing techniques, and discuss how to use information from this eCourse in a practical way back at the workplace.

This eCourse has twelve (12) units. They appear below: " Unit 01 – Introduction and Orientation " Unit 02 – The 5-W's of Assessment " Unit 03 – How O-Net Fits In " Unit 04 – Formal Assessments: Meeting the Standards " Unit 05 – Accommodations: How and Why " Unit 06 – Using Online Assessments: Pros and Cons " Unit 07 – Computers vs. Staff Administration " Unit 08 – Informal Assessments " Unit 09 – Interviewing and Observations " Unit 10 – Using What You Learned " Unit 11 – Exam Review " Unit 12 – eCourse Exam (open book) CONTINUING EDUCATION CREDIT This eCourse carries six (6.0) hours of continuing education credit.

Tracks:
Career Development